So, pet peeve. I ordered a gift for Paul for his birthday on Wednesday, paying an exorbitant fee for 'guaranteed two-day shipping'. The way I work it, that means I should have gotten it on Friday, or Saturday possibly, but I got it Monday, which was after his birthday. So, I emailed the company and told them of the issue and asked for a refund of my shipping costs. After about ten emails they did agree to refund the difference between standard and expedited shipping costs, but what ticked me off was that in each email the customer service rep droned on about how their profit margins are razor thin and they don't make money on shipping and blah blah. This INFURIATES me! If you are not going to refund the money, that's one thing, but please, the customer is always right and the customer does NOT want to hear about your profit margins. If your business is doing poorly, then fix it. But don't take it out on your customers and never, never, ever tell the customer you can't do something because you business plan is so crappy. Bah!
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It is not easy selecting our wedding photos! Its fun, but its not easy. The website has 111 pictures for us to choose from. My first, second and today, third pass through has narrowed it down to 34, but that's still to many. Plus, when I've picked them then I have to decide between color and B&W and which size I want. Like I said, it is fun to a degree, but it is difficult because I want to buy every one and also because any girl will understand that staring at pictures of yourself for hours on end forces you to focus on each and every one of the flaws that make up the teeming flaw colony that is your body.
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Two weeks ago Josh left the body shop where he and Paul both work. Now, Paul was making an hourly wage, but Josh was making a wage based on how many labor hours the shop did in a week. When Josh left, Paul and I discussed whether he should ask his boss if he could move up to Josh's position. He did, and his boss agreed. So, now Paul's job has changed a bit. He, in essence, does the same stuff (although more painting of cars and less sanding and prepping), but he is on salary so he can take a sick day when he needs to and still get paid, he can earn more money when the shop is busy and...he is clearing approximately 30% more money per week. That's a heck of a raise, folks. I couldn't be prouder of him, he works very, very hard and deserves this.
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One more yay...my brother-in-law most certainly does not read this blog, but nonetheless I want to congratulate him for his accomplishment. Bob successfully qualified for and completed the very prestigious Boston Marathon. I'm amazed and awed by the physical and mental determination he has. I could learn from him.
1 comment:
I hear that same crap from Shop-n-Smile (and Target over Christmas) as to the reason employees only get a 10% (THAT'S IT!) discount. "We're all about bulk, so we can't discount more." Bastards. At least at Barnes & Noble we got 30% with occasional 40% off days and I believe they go by the same bulk model.
I like how you stick to your guns, customer service wise. Too often I give up if there's too much of a fight. And that's dumb.
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